Cancelation Policy

What to expect if you need to cancel or reschedule your appointment.

Last updated: September 2026

Overview

We know that schedules change. This Cancellation Policy explains how to cancel or reschedule your appointment with Laguna Elite Wellness, and what to expect if a session is cancelled with limited notice. This policy applies to all bookings made through our booking form, by phone, or by email.

How To Cancel Or Reschedule

To cancel or reschedule an appointment, please contact us as soon as possible by phone or email using the details below, or reply to your booking confirmation. We will do our best to accommodate a new date and time based on therapist availability.

24-Hour Notice Window

We ask that cancellations or reschedule requests be made at least 24 hours before your scheduled appointment time. This allows us to offer the time slot to another client and to fairly compensate our therapists for their reserved time.

Late Cancellations & No-Shows

Cancellations made with less than 24 hours' notice, significant delays in providing access to the appointment location, or no-shows may be subject to a cancellation fee of up to the full session rate. This fee helps cover the therapist's reserved time and travel arrangements. Repeated late cancellations or no-shows may affect your ability to book future appointments.

Therapist-Initiated Cancellations

On rare occasions, we may need to cancel or reschedule an appointment due to therapist illness, an emergency, or unforeseen circumstances. In these cases, we will notify you as soon as possible and work with you to find a new appointment time that fits your schedule, with no cancellation fee applied.

Weather & Emergency Exceptions

We understand that severe weather, road closures, or personal emergencies can make it impossible to keep or provide an appointment. In these situations, please contact us as soon as you are able, and we will work with you on a case-by-case basis - the standard 24-hour notice and late-cancellation fee may be waived at our discretion.

Refunds

Sessions cancelled with proper notice are not charged. If a cancellation fee has been applied due to a late cancellation or no-show, refunds are handled on a case-by-case basis and are not guaranteed. Please contact us directly if you believe a fee was applied in error.

Contact Us

If you need to cancel, reschedule, or have questions about this policy, please reach out:

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